Use of Instant Messaging in Business essays

Use of Instant Messaging in Business essays This is a feasibility study for Clinical Study Applications, Inc. on the need for, and benefits of, installing and utilizing a real-time instant messaging communications program for use between CSA's offices in Arizona and Wisconsin. The paper will look at the technology involved in computer based instance messaging software, (IM), the various instant messaging packages available, and what can be the advantages for companies whose employees use instant messaging to communicate between offices or while on the road. This study will also address concerns such as the security issues and potential abuse of instant messaging, and how these concerns can be Instant messaging was once the domain of teenagers who had found the high-tech equivalent to passing notes in class. They used the Internet and on-line services to chat from their computers. Nevertheless, with 600 million messages being sent on a daily with America Online's messaging service alone, plus the huge volume of messages being sent by other popular instant messaging services such as Yahoo, ICR, MSN Messenger and Lycos Instant Messenger, use of this service has clearly moved to the mainstream. Adults inside and outside of the office find instant messaging an easy, convenient way to communicate with friends, family and colleagues with more immediacy than e-mail and without the expense of long-distance cell and In addition there has been rapid growth in what is called short message service, (SMS), on mobile phones. This means that the same types of short "instant" messages that are being sent over the Internet are now being sent to and/or between mobile devices, most commonly phones. According to Uday Shukla, (2002), enterprise use of IM is growing at approximately 20 percent annually, and is expected to be in use by 70 percent of all companies by the end of 2002. By 2005, the use of instance messaging ...